ContéDelete your Conté account
This page is for people who use Conté (package com.cajunappfactory.conte), published by Cajun App Factory, LLC. You can delete your account in the app, or request deletion by email if you no longer have the app installed.
Delete in the app
- Open Conté and sign in with the Apple or Google account you use for Conté.
- Go to Settings or Privacy.
- Tap Delete account.
- Confirm. Conté may ask you to sign in again if your session is old, then completes deletion.
In-app deletion removes the account data listed below as soon as the request finishes on your device.
Request deletion without the app
Email support@contechat.com from the email address on your Conté account (the Apple or Google address you sign in with). Put Delete my Conté account in the subject line and include your Conté display name if you remember it.
We process email deletion requests within a couple of business days after we can verify the request. You do not need to reinstall Conté.
What we delete
- Your Conté profile document
- Your public profile card (display name card)
- Your Firebase sign-in account for Conté
- Push notification tokens we stored for your devices
- Chat encryption keys and local Conté caches on the device that completes an in-app delete
What stays, and why
- Messages and photos already delivered to other people’s devices stay in their chats. Conté is end-to-end encrypted; those copies live on recipients’ devices, and we cannot remove them from phones we do not control.
- Encrypted message ciphertext and photo blobs on our servers that other members still need to sync chat history may remain while those chats exist, subject to any disappearing-message timers set in a chat.
- Debug logs you previously chose to send are kept only as long as needed to investigate the issue you reported.
We do not invent extra retention periods beyond what Conté actually does today. If a law requires us to keep a limited record of a deletion request itself, we will say so when we confirm your email request.
Timeframe
- In the app: account data we control is deleted when the Delete account flow finishes.
- By email: usually within a couple of business days after verification.
Questions
Email support@contechat.com. More detail on what Conté stores is in the privacy policy.